Return Policy

Thank you for shopping at dressesbloom.com! We want you to love your purchase as much as we do. If something isn’t quite right, we’re here to help make the return process as smooth and straightforward as possible. Please read the details below to understand your options and how to initiate a return.

Return Window and Eligibility

We want you to be completely satisfied with your order. Most items purchased on our Site can be returned for a refund to your original payment method, store credit, or an exchange.

To be eligible for a return, you must initiate the return request through our returns portal within a set period from the delivery date shown on your tracking information. Items received after this window may not be eligible for return.

All returned items must meet the following conditions:

  • Unworn and Unwashed: Items must not have been worn, washed, or altered.
  • Tags Attached: All original tags, including any sizing tags or return security tags, must still be attached to the garment.
  • Original Condition: Items must be free of any stains, odors (including perfume, smoke, or pet hair), deodorant, or makeup. They must be in like-new, resalable condition.
  • Packaging: Please return items in their original packaging whenever possible to ensure they are protected during transit.

Return Options

When you initiate a return, you have several options to choose from:

  • Refund to Original Payment Method: If you prefer a monetary refund, it will be issued to the original payment method used at checkout once your return is processed. Please note that refunds are subject to applicable handling fees.
  • Store Credit: Choosing store credit is a great way to find something new you’ll love. Store credit is often processed more quickly than a refund and may be eligible for a waiver of certain handling fees. Store credit is issued via email and will expire after a period of time from the issue date.
  • Exchange: If your heart is set on a different size or color, you can request an exchange. We offer both standard and instant exchange options. Instant exchanges place your new order right away, while standard exchanges are processed once your return is received.

Non-Returnable Items

To ensure fairness and hygiene, certain items cannot be returned. Please note the following categories are considered FINAL SALE and are not eligible for return, refund, exchange, or store credit under any circumstances:

  • Items clearly marked as “FINAL SALE” on the product page.
  • Any items that do not meet the return conditions specified above.

If a final sale item is returned to us, it will not be sent back to you, and no compensation will be issued.

How to Start a Return

Initiating a return is easy. Please visit our dedicated returns portal, which can be found in the customer service section of our website. You will need your order number and the email address associated with your order.

Once you submit your request, you will receive confirmation and further instructions. Please do not send any items back to us without first starting a return through the portal. Items sent back without a proper return request may be delayed in processing or may not be eligible for a refund.

Return Processing and Timeframes

After your return is delivered to our facility, please allow [standard processing times] for your return to be inspected and processed.

  • Once processed, refunds are typically issued to your original payment method within a few business days. The time it takes for the funds to appear in your account depends on your financial institution.
  • Store credit is issued via email once the return is finalized. Please be sure to check your spam or junk folder if you don’t see it in your inbox.
  • Exchange orders will be processed according to the option you selected at the time of your request.

Important Information on Returns

  • Handling Fees: All returns for a monetary refund are subject to applicable handling and restocking fees. These fees are typically waived for customers who elect to receive store credit or an exchange.
  • Optional Coverage: If you purchased optional return coverage on your original order, the cost of return shipping is covered. Please refer to the checkout page for details on this service.
  • Incorrect or Damaged Items: If you receive an incorrect item or if an item arrives damaged, please contact us through our website contact form within a set period of the delivery date. Be sure to keep the original packaging and packing slip for reference.
  • Return of Multiple Items: We reserve the right to review return activity and may, in rare circumstances, limit or deny returns for customers who frequently return items that do not meet our return conditions.

If you have any further questions about our return process, please feel free to reach out through our website. We are here to assist you